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Economic Assistance Division
County Of Sonoma › Health and Human Services › Human Services › Health + Food › Medi-Cal › Medi-Cal Frequently Asked Questions
Economic Assistance Division

Medi-Cal or CMSP Frequently Asked Questions

Most questions about Medi-Cal and Covered California can be answered at the Department of Health Care Services website:  

DHCS website

Below are some common questions asked by Sonoma County residents.

What is the difference between Medi-Cal and Covered California?
  • Medi-Cal offers low-cost or free health coverage to eligible California residents with limited income.
  • Covered California is the state’s health insurance marketplace where Californians can shop for health plans and access financial help if they qualify for it.

Health plans available through Medi-Cal and Covered California both offer a similar set of important benefits, called essential health benefits. You can apply for both programs at the same time when you use our single application.
I now have health insurance through my job. How do I cancel my Medi-Cal or CMSP benefits?
  • Call: (877) 699-6868
  • Visit: Lobby locations
    • 2550 Paulin Drive, Santa Rosa OR
    • 5350 Old Redwood Highway, Suite 100, Petaluma

Or submit a signed request:

  • Drop boxes: are available at the above locations 24 hrs a day
  • By mail:
    County of Sonoma Human Services Department
    Economic Assistance
    PO Box 1539
    Santa Rosa, CA 95402
  • By fax: 707-565-2929
How do I report a change in my income or my home address to Medi-Cal or CMSP?

Report in one of these ways:

or www.coveredca.com (you must already have an active account)

  • In-person:Lobby locations
    • 2550 Paulin Drive, Santa Rosa OR
    • 5350 Old Redwood Highway, Suite 100, Petaluma
  • By mail: County of Sonoma Human Services Department, Economic Assistance, PO Box 1539, Santa Rosa, CA 95402
  • By fax: 707-565-2929
How do I request to replace a lost, damaged or stolen Medi-Cal or CMSP card?

Report the lost, stolen or damaged card as soon you can:

  • By phone: (877) 699-6868. A new card will be mailed to you
  • In-person: Lobby locations:

2550 Paulin Drive, Santa Rosa OR

5350 Old Redwood Highway, Suite 100, Petaluma

You can receive a temporary card, if needed, and a permanent card will be mailed to you.
What do I do if my Medi-Cal card isn’t valid, active, or working?

Call: Economic Assistance at (877) 699-6868.
How do I find a doctor that accepts Medi-cal or CMSP?
  • For Medi-Cal:
  • For CMSP: 
    • Contact Advanced Medical Management, aam.cc
How do I find a dentist who accepts Medi-Cal?

Check with the Denti-Cal program at (800) 322-6384.

You can also find a dental provider and learn about dental services on the Medi-Cal Dental Program’s website at SmileCalifornia.org
How do I transfer my Medi-Cal benefits to or from another county?

Contact Economic Assistance, or the county you are moving to or from, and ask for an inter-county transfer.

You shouldn’t need to reapply in your new county.
Does being pregnant change my eligibility for Medi-Cal?

If Medi-Cal eligible, you receive the full-breadth of medical coverage through your pregnancy and the twelve months following.
What Covered California insurance plans can I get in Sonoma county?

Companies that offer health plans vary by region. In Sonoma County, these companies offer health plans (please note this list can change):

  • Anthem
  • Blue Shield of California
  • Kaiser Permanente
  • Western Health Advantage

You can apply and/or estimate your cost at the Covered California website.
Where can I get additional information about Medi-Cal or Covered California?

Go to the Department of Health Care Services or Covered California websites.