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CareCounsel Health Advocacy

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Advocating for You and With You. Navigating the complex world of health benefits can be a challenge, leaving you questioning if you have made the right choices for you and your family’s best health.

CareCounsel is your confidential Health Care Advocacy program. The County of Sonoma offers this benefit as a resource for you free of charge. CareCounsel brings a personalized approach to patient advocacy through their high touch contact call center. Their Member Care Specialists are dedicated to supporting you and your dependents enrolled under the County's plan options to navigate today’s complex healthcare landscape. They have been providing assistance to employees and retirees since 1997 and look forward to helping you when you need it.

Here are just a few of the things CareCounsel can help you with:

  • Benefits education and assistance for all types of health plans (medical, dental, etc.)
  • Getting the most of your healthcare dollars
  • Helping you find physicians and get care
  • Troubleshooting medical claims/bills   
  • Grievances and appeals
  • Navigating Medicare (when you turn 65 and ongoing)

About CareCounsel

CareCounsel Guidance and Support Topics Include: